Privacy Policy

Effective Date: 4th August 2025

Signpost Wellbeing ("we", "us", or "our") is committed to protecting the privacy and personal data of all visitors to our website. This Privacy Policy outlines how we collect, use, and protect your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Signpost Wellbeing
Operating in Daventry, Northamptonshire
Email: Office@signpostwellbeing.com
We are a charity dedicated to improving community health and wellbeing through support, guidance, and partnerships.

2. What Information We Collect

We may collect and process the following personal data:

Name and contact details (e.g. email address, phone number)
Details submitted via contact forms or emails
Information shared when registering for events or requesting support
Technical data such as IP address, browser type, and pages visited (via cookies and analytics tools)

3. How We Use Your Information

We process personal data for the following purposes:

To respond to enquiries and support requests
To provide referrals or signposting to appropriate services
To manage event registrations or appointments
To improve our website and user experience
To communicate important updates or relevant information (with your consent)

We only collect data that is necessary for our work, and we do not use it for automated decision-making or profiling.

4. Lawful Bases for Processing

We rely on one or more of the following lawful bases:

Consent – when you give us permission to use your data (e.g., by submitting a contact form)
Legitimate interests – to operate and improve our services
Legal obligation – when required to comply with legal or regulatory responsibilities

5. Sharing Your Data

We will never sell your data. We may share your information with trusted third parties only when:

You give us explicit consent to do so (e.g., referring you to another support service)
It is necessary for safeguarding or legal purposes
We use third-party tools to operate our website or email systems (e.g., website hosting, email provider) — these services are GDPR-compliant

6. How We Store Your Information

Your data is stored securely and only for as long as necessary. We use password-protected systems and follow best practices to safeguard personal data.
We will retain your information only for as long as needed to fulfil the purpose it was collected for, or as required by law.

7. Your Rights Under GDPR

You have the right to:

Access your personal data
Request correction or deletion of your data
Object to or restrict certain types of processing
Withdraw your consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data

To exercise your rights, please contact us at: office@signpostwellbeing.com

8. Cookies and Website Tracking

We use cookies to enhance website performance and gather anonymised analytics.
You can choose to accept or reject cookies via your browser settings.

9. Third-Party Links

Our website may link to external sites (e.g., Mind, Everyone Active). This Privacy Policy applies only to our website, and we are not responsible for the privacy practices of other organisations.

10. Changes to This Privacy Policy

We may update this policy from time to time. The most current version will always be available on our website.

11. Contact Us

If you have any questions or concerns about how we use your data, contact us at:
Email: office@signpostwellbeing.com